Frequently Asked Questions
Still Have Questions?
and for your convienience we have listed the answers to our most frequently asked questions below.
Frequently Asked Questions
We have listed the answers to our most frequently asked questions here
General
Below is an outline of the general process which we follow when designing and building your website. For each deliverable you’ll be given a round of revisions to provide your feedback and request any changes. During the process, you’ll have direct contact with your Project Manager who will be able to answer any questions and provide assistance along the way.
Step 1: Agree delivery and feedback dates
Step 2: Complete our online forms detailing your requirements
Step 3: Receive your Free Logo Design pack and request any revisions to your favourite design
Step 4: Receive your website design concept
Step 5: Provide us with any revisions to your design concept
Step 6: Receive a link to your shiny new website and provide any revisions
Step 7: Go Live!
During each key stage of the project, you’ll be given an opportunity to request revisions. We call these revision cycles. We’ve been building websites for over 10 years, so it’s actually pretty rare if we don’t hit the mark the first time round and we often find customers don’t have any revisions at all.
It’s important to remember that we’re offering a creative service, so sometimes we may not interpret your brief in the way you imagined. If this is the case, don’t panic, just let your Project Manager know as soon as you receive the deliverable. Once an element of the project is complete and we’ve begun the next stage, if you change your mind later on or if your initial requirements change, we’ll provide a quote to re-do the work for you.
Just content which you’ve decided isn’t quite right? Don’t sweat! You’ll have access to your website after we’re complete to change the content as much as you like from your dashboard.
Yes! Our team are highly experienced designers and are also able to offer graphic design services such as leaflets, business cards, banners, digital ads and brochures. If you’re not sure, just ask us. We have a huge portfolio of work in many different areas.
We’ll send your chosen logo across in PNG and/or JPG format. PNGs are usually the best option as they have a clear background. We can also offer SVG formats on request which are suitable for large format print. We’ll supply your logo in common sizes for different social media platforms so you have a range of options.
We understand the unexpected can happen. We all lead busy lives and sometimes delays can occur. If you’re unable to meet a deadline, please contact your Project Manager as soon as possible.
We’ll then agree with you on some new dates and re-schedule the project. If the dates are missed again, all is not lost. You’ll be given the option to either re-schedule your project again or alternatively freeze your project and return to it up to 6 months later. If your project requires rescheduling more than once or your project is frozen and then requires rescheduling, a 10% fee will be applied to resume. Please note, a project can only be frozen once and if you are paying in installments, the due dates will not change if your project is delayed.
Pricing
This is a selection of sample text designed to test the spacing and look of an area.
This is a selection of sample text designed to test the spacing and look of an area This is a selection of sample text designed to test the spacing and look of an area This is a selection of sample text designed to test the spacing and look of an area
The packages which we offer are very transparent. Take a look at our pricing pages for both brochure and eCommerce websites which offer a full breakdown of the features included in your package.
There are no hidden costs, however please keep in mind that all websites require website hosting and a domain name to function on the internet and additional requests beyond the scope of your project will incur additional design/development cost. An example of this might be that you’ve completely changed your brief after you’ve received your design.
Often customers find they don’t need our help to make further changes after the website has been built as you can login and make edits to the pages and content very easily.
Depending on your chosen package, you’ll benefit from a free period which includes hosting support, monthly security updates (to help avoid damage to your website) and monthly website backups. There is no contract and the cost for this is currently £39.99+VAT per month (as of March 24).
We understand the importance of a smooth website launch. That’s why we offer a complimentary 30 day ‘Go Live!’ warranty for all of our customers. Although we thoroughly test your website prior to launch, occasional technical bugs and glitches can occur. That’s where our warranty comes in. If you, or we, notice any issues, such as display errors or functionality problems, simply get in touch with you dedicated project manager and we’ll take care of it promptly and at no cost to you*.
If you choose to host your website with us beyond the 30 day mark, you can rest assured that we have you covered for any major issues that may arise through the normal use of your site*.
*Please note that certain exceptions apply, as we provide you with a great deal of freedom in your dashboard, allowing you to make changes to your site that are beyond our control.
Websites
The content management system is a framework on which we construct your website, and it allows you to modify the website through an online panel. This means that you can easily update the website with just a few clicks, alter text, or even incorporate a video without having to contact us!
The tool we use to build your website is straightforward yet highly effective. It enables you to move different elements of your website’s content around the page visually until you’re satisfied with their placement. With just a few clicks, you can insert new text blocks, image blocks, and many other features. Depending on the package you choose, you can easily edit existing pages or add new ones. You don’t need any prior experience, but it’s necessary to have a fundamental understanding of how to operate a computer.
Certainly, you have the option to utilize your own hosting if you prefer; we don’t obligate you to use our hosting services. However, we strongly recommend against it for a few reasons. Websites operating on a content management system require frequent security updates to prevent virus and hacking attacks, as well as regular website backups. Budget hosting providers do not typically offer these security updates, leaving you responsible for executing them yourself, which can potentially harm your website.
Definitely! We believe in complete transparency when it comes to website ownership. As soon as you have paid for the website design, it is fully yours to own. Although we technically hold the license to any images we have provided, you are free to use them on your website.
Yes, we provide a wide range of licensed images from our library which we can use for your website design. We understand the importance of images and how they contribute to the overall look and feel of a website. If you have a preferred style or type of image, you can provide them to us and we will ensure they are incorporated into your website design.
We also recommend that any case study photos or previous work photos are included in a Gallery or Portfolio page to maintain a consistent design across the website. Ultimately, our goal is to provide you with a professional-looking website that accurately reflects your business.
Our websites operate on a content management system, enabling you to access an admin panel and modify the website’s text and images. If you wish to expand your website by adding additional pages, all of our packages, except for the Starter Package, allow you to do so without limitations. You can incorporate images, videos, PDFs, and other content as needed, as long as it adheres to your storage capacity.
Custom Functionality
Good news! Whilst many of the websites we build are straightforward brochure websites or ecommerce stores, we also regularly develop websites with complex custom functionality.
If you’re looking for some custom functionality, it may cost less than you think. Simply get in touch with us to discuss your project.
This is not something we currently offer
All of our standard and pro websites are built on the WordPress platform.
Custom websites can be built on a wide variety of platforms depending on use case.
With the right budget there is not much that can’t be achieved with enough time and effort.
Absolutely! After all, what use is a custom platform if you’re not sure how to run it?! For projects with customer functionality, we typically include 1 hour of remote training via a screen-share. This is a great opportunity to ask questions, try out the different areas and get to grips with your new system. Usually 1 hour is enough to cover most aspects, however you can request additional training by the hour and we’re also able to offer group sessions.
Prefer training videos? Instead of 1-2-1 training via a screen-share, we can instead record a video narrating the training for you so you can watch it back whenever you like. If you’d prefer this, please mention this prior to booking in your training.
Aftersales
We offer an excellent level of support for small businesses opting to host with us. The vast majority of our support tickets received are responded to, and often resolved, within just a few hours (during working hours). We’re happy to answer questions and also provide additional guides on how to make edits and changes to your website, subject to fair use.
For adding new features and functionality, our support team are on hand to provide you with a quote and get the work booked in at your chosen turnaround rate.
One aspect that really sets our support ahead of the competition is that it’s the same team who build your website. We’re a small business and really care about building a relationship with our customers. In most cases, our team will already be familiar with your website. There’s no need to re-introduce yourself or spend endless time on hold speaking to a call centre abroad who have no prior understanding of your website or business.
We also offer Pay Per Click Management (Google Ads), Search Engine Optimisation, Social Media Advertising, Branding Services and more. If you’re interested in how you can generate more revenue for your business through marketing, speak to our team today.
For support queries, we kindly ask that you submit a support ticket.
If you have a question or would like to speak to a member of the team, we’re happy to arrange a phone call or video call at a convenient time.
Whilst we’ll be sorry to see you go, you can request to transfer out your website. If you’d like to do this, please complete our transfer out form.
Please note, once you’ve transferred your website away, we are unable to provide further support or warranty and you’ll need to update and maintain your website yourself.
If you realise that the service you’ve transferred to isn’t up to par, please contact our team as we’d be happy to have you back!
Advertising Branding SEO Website Design
Made Easy With IgniteXL