Contact Us

Below is an outline of the general process which we follow when designing and building your website. For each deliverable you’ll be given a round of revisions to provide your feedback and request any changes. During the process, you’ll have direct contact with your Project Manager who will be able to answer any questions and provide assistance along the way.

Step 1: Agree delivery and feedback dates

Step 2: Complete our online forms detailing your requirements

Step 3: Receive your Free Logo Design pack and request any revisions to your favourite design

Step 4: Receive your website design concept

Step 5: Provide us with any revisions to your design concept

Step 6: Receive a link to your shiny new website and provide any revisions

Step 7: Go Live!

During each key stage of the project, you’ll be given an opportunity to request revisions. We call these revision cycles. We’ve been building websites for over 10 years, so it’s actually pretty rare if we don’t hit the mark the first time round and we often find customers don’t have any revisions at all.

It’s important to remember that we’re offering a creative service, so sometimes we may not interpret your brief in the way you imagined. If this is the case, don’t panic, just let your Project Manager know as soon as you receive the deliverable. Once an element of the project is complete and we’ve begun the next stage, if you change your mind later on or if your initial requirements change, we’ll provide a quote to re-do the work for you.

Just content which you’ve decided isn’t quite right? Don’t sweat! You’ll have access to your website after we’re complete to change the content as much as you like from your dashboard.

Yes! Our team are highly experienced designers and are also able to offer graphic design services such as leaflets, business cards, banners, digital ads and brochures. If you’re not sure, just ask us. We have a huge portfolio of work in many different areas.

We’ll send your chosen logo across in PNG and/or JPG format. PNGs are usually the best option as they have a clear background. We can also offer SVG formats on request which are suitable for large format print. We’ll supply your logo in common sizes for different social media platforms so you have a range of options.

We understand the unexpected can happen. We all lead busy lives and sometimes delays can occur. If you’re unable to meet a deadline, please contact your Project Manager as soon as possible.

We’ll then agree with you on some new dates and re-schedule the project. If the dates are missed again, all is not lost. You’ll be given the option to either re-schedule your project again or alternatively freeze your project and return to it up to 6 months later. If your project requires rescheduling more than once or your project is frozen and then requires rescheduling, a 10% fee will be applied to resume. Please note, a project can only be frozen once and if you are paying in installments, the due dates will not change if your project is delayed.